Ozen Shipping and Returns Policy

1. Shipping Information

We offer shipping to most locations. Delivery times vary depending on your location and the shipping option selected. Please refer to the shipping rates on our website for details.
Shipping fees are calculated at checkout based on your shipping address and the items in your order.
Please note that Ozen is not responsible for any delays caused by third-party shipping carriers.

• Orders are processed within 1 business days.
• Standard shipping usually takes 3 to 7 business days for domestic orders, and 2 to 4 weeks for international orders.
• Shipping costs will be displayed at checkout before you confirm your purchase.

2. Returns and Refunds

• Damaged or Defective Products: If your product arrives damaged, defective, or incorrect, you are eligible for a full refund or replacement. Please contact us within 14 days of receiving your order to initiate the return.
• Change of Mind: Due to the nature of our products, we do not accept returns for change of mind. However, if your product is unopened, you may request a return within 14 days of delivery, and a refund will be processed once the product is returned.

3. How to Return a Product

To initiate a return, please follow these steps:
1. Contact Us: Reach out to our customer support team at cs@ozensauce.com with your order number and details about the issue.
2. Return Authorization: We will provide you with a return authorization and instructions on how to send the product back.
3. Shipping: Return shipping costs are the responsibility of the customer unless the product is damaged or defective.
4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or send a replacement.

4. Refunds

• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow up to 7 business days for the refund to appear on your statement after approval.

5. Non-Returnable Items

Due to health and safety concerns, the following items cannot be returned:
• Opened or used products
• Gift cards
• Products purchased during special promotions or discounted sales (unless specified)

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at cs@ozensauce.com and we will guide you through the process.

7. Contact Information

For any questions regarding our shipping, return, and refund policy or to initiate a return, please contact us at:
Email: cs@ozensauce.com
Phone: (888) 592-8366
Mailing Address:
12828 Willow Centre Dr Ste D # 170
Houston ,TX 77066